Our policy lasts 30 days. If 30 days have gone by since you receive your order, unfortunately we can’t offer you a refund or replacement.

We’Il only offer you a refund or replacement if you face any of the situations below, and if when you do, please contact us at help@himechanics.com, and we’ll be more than happy to refund you / or send you a replacement, whichever you like! Plus you can still keep the original item without having to return it. It’s our way to make up for any inconvenience that might be caused! :

- situation 1: The item you received is damaged (Example: the item arrived fully broken or has a broken part).

- situation 2: The item you received is defective (Example: the item has a manufacturing error).

- situation 3: You received the wrong product (Example: You received the wrong item’s color).

A video or image of the product should be included in your email as a proof so we can approve your request, else, we won’t be able to refund you or send you a replacement.

Have a question?

Click here to access the Frequently Asked Questions Section.

Reach out via our form

Click Here to be redirected to our contact form to submit your question instantly.

EMAIL US

CALL US

Phone: +1 (202) 982-5740

9:00AM - 3:45PM UTC-5, Mon-Fri.